# My form or Wall of Love says it is not available

Source: https://help.testimonials.ltd/articles/form-or-wall-not-available

If your collection form shows "This form is not available." or your Wall of Love or form link shows a page not found, either the form is switched off or your account does not have an active plan. Nothing is deleted. Your testimonials are safe and the pages come back as soon as the cause is fixed.

## Check the form is on

1. Open your collection form in the dashboard.
2. Make sure the form is active, then open the link again.

## Check your plan

Public pages, meaning forms, walls and widgets, only work while your account has an active plan. Open **Account & billing** from your account menu to see your plan.

- If you have not bought a plan yet, choose one on the [pricing page](https://testimonials.ltd/pricing).
- If you bought on AppSumo, make sure you [activated your deal](https://help.testimonials.ltd/articles/activate-appsumo-deal) on the same account.

## Check the link

- Make sure you shared the latest link. If you changed the space's public slug, old links stop working.
- If you use a custom domain, check its status on **Branding**. See [Connect a custom domain](https://help.testimonials.ltd/articles/connect-a-custom-domain).

## Related articles

- [Share your form link and QR code](https://help.testimonials.ltd/articles/share-your-form-link-and-qr-code)
- [My widget is not showing on my site](https://help.testimonials.ltd/articles/widget-not-showing)
- [Plans and limits](https://help.testimonials.ltd/articles/plans-and-limits)