# What your customers see when they leave a testimonial

Source: https://help.testimonials.ltd/articles/what-reviewers-see

Your customer goes through four short steps: a star rating, the testimonial itself, their details, and an optional photo. Then they click **Send testimonial**. No account or login is needed.

## The four steps

1. **Rating**: they tap a star to start. You can change the star icon to a heart, rocket or other icon on the **Branding** page.
2. **Testimonial**: they type what stood out, or record or upload a video if your form accepts video.
3. **Your details**: their name is required. Title, company and social link appear if your form asks for them.
4. **Add a photo?**: optional. A photo can be up to 5 MB.

After they click **Send testimonial**, they see your thank-you message, or go to your redirect URL if you set one.

## What happens next

- The testimonial arrives in **Testimonials** under **Pending**. Nothing goes public until you approve it.
- A rating with no text is allowed and also arrives as Pending.
- If someone gives a rating but leaves before sending, you see them under **Almost left a review**. See [Follow up with people who almost left a review](https://help.testimonials.ltd/articles/almost-left-a-review).

## Make the form look like yours

The form uses the logo, accent color, font and tagline from **Branding**. See [Brand your forms, widgets and wall](https://help.testimonials.ltd/articles/brand-your-forms-widgets-and-wall).

## Troubleshooting

- **"This form is not available."** The form is switched off (**Form is active** is off) or the account has no active plan. See [My form or Wall of Love shows "not available" or a 404](https://help.testimonials.ltd/articles/form-or-wall-not-available).
- **Photo will not upload.** Ask your customer to pick an image under 5 MB.

## Related articles

- [Create a collection form](https://help.testimonials.ltd/articles/create-a-collection-form)
- [Approve, reject or hide testimonials](https://help.testimonials.ltd/articles/approve-or-reject-testimonials)
- [Collect video testimonials](https://help.testimonials.ltd/articles/collect-video-testimonials)