# testimonials.ltd Help Center > Guides and answers for collecting, importing and showing your testimonials. Official help articles for testimonials.ltd. Each article is also available as markdown at the same URL with `.md` appended. Full text of every article: https://help.testimonials.ltd/llms-full.txt ## Getting started Set up your first space, collect your first testimonial and put it on your site. - [How testimonials.ltd works](https://help.testimonials.ltd/articles/how-testimonials-ltd-works): testimonials.ltd collects testimonials from your customers, lets you approve them, and shows them on your website with widgets and a Wall of Love page. - [Create your account and set up your first space](https://help.testimonials.ltd/articles/create-your-account): Sign up at testimonials.ltd/signup, confirm your email, then tell us what you need and add your product. Setup takes about two minutes. - [Your first testimonial on your website](https://help.testimonials.ltd/articles/first-testimonial-on-your-website): Share your form link, approve what comes in under Testimonials, then create a widget and paste its snippet on your site. - [Add a space for another product or brand](https://help.testimonials.ltd/articles/add-a-space): Go to Spaces, click New space, and enter a name, a slug and optionally your website. Each space keeps its own forms, testimonials, widgets and branding. ## Collect testimonials Forms, share links, QR codes and video testimonials. - [Create a collection form](https://help.testimonials.ltd/articles/create-a-collection-form): Go to Forms, create a form from a template, then set its title, what you accept (text, video), the fields you ask for and what happens after submit. - [Share your form link or QR code](https://help.testimonials.ltd/articles/share-your-form-link-and-qr-code): Open your form's Share & collect panel to copy its link, download a QR code as PNG or SVG, or copy a snippet to embed the form on your site. - [Collect video testimonials](https://help.testimonials.ltd/articles/collect-video-testimonials): Turn on Accept video testimonials in your form. Customers record in the browser or upload a file up to 500 MB, and each stored video uses one video slot. - [What your customers see when they leave a testimonial](https://help.testimonials.ltd/articles/what-reviewers-see): Your customer taps a star rating, writes or records a testimonial, adds their details and an optional photo, then clicks Send testimonial. ## Email requests Ask customers for testimonials by email, with reminders, templates and the requests API. - [Send testimonial requests by email](https://help.testimonials.ltd/articles/send-testimonial-requests-by-email): Open Requests, choose a template and a form, paste your customers' emails or upload a CSV, pick when to send, and click Send requests. - [Set up automatic reminders](https://help.testimonials.ltd/articles/set-up-automatic-reminders): In Requests, open Settings, then Reminders, turn on Send automatic reminders, and choose how often and how many reminders to send. - [Write and manage request email templates](https://help.testimonials.ltd/articles/request-email-templates): In Requests, open the Templates tab. Click New template or Browse library, then set the Template name, Subject and Body. Use {{name}} for the person's name. - [Change the sender name and reply-to address](https://help.testimonials.ltd/articles/change-sender-name-and-reply-to): In Requests, open Settings, then Sender. Set the name recipients see, the reply-to email and an optional business address. The from address is fixed. - [Request email limits and why some emails are not sent](https://help.testimonials.ltd/articles/request-email-limits): Each plan has a monthly and daily request email allowance. We also skip people who unsubscribed, bounced, complained or were asked in the last 30 days. - [Send requests automatically from your app with the API](https://help.testimonials.ltd/articles/send-requests-with-the-api): Create an API key in Requests, Settings, API, then call POST https://api.testimonials.ltd/api/requests/trigger/ from your server when a customer reaches a happy moment. - [Ask for testimonials inside your product](https://help.testimonials.ltd/articles/in-app-prompt): Create an in-app prompt under Requests, Settings, In-app prompt, choose its format and star threshold, then paste the snippet before the closing body tag of your app. - [Add customers for automatic asks](https://help.testimonials.ltd/articles/automatic-asks-customer-list): On the Customers page under Requests, paste or upload your customers once. When automatic asks are on, each one is asked at the right time and followed up once. ## Import reviews Bring in reviews from CSV files and review sites, and export everything you own. - [Import reviews from G2, Google, Trustpilot and other sites](https://help.testimonials.ltd/articles/import-reviews-from-review-sites): Connect testimonials.ltd to Claude and ask it to import your review page. G2, Google, Trustpilot, Capterra, Yelp, the App Store and more import automatically. - [Import testimonials from a CSV file](https://help.testimonials.ltd/articles/import-testimonials-from-csv): On the Testimonials page, click Import CSV and pick a file with a header row and a text, testimonial, text_body or quote column. - [Export your testimonials](https://help.testimonials.ltd/articles/export-your-testimonials): On the Testimonials page, click Export CSV. You get every testimonial with name, title, company, rating, status, source, type, text and date. ## Moderate and organize Approve, reject, label and star the testimonials you receive. - [Approve, reject or hide testimonials](https://help.testimonials.ltd/articles/approve-or-reject-testimonials): New testimonials arrive under Pending. Click Approve to make one public, or Reject to keep it private. You can change the status at any time. - [Organize testimonials with labels and stars](https://help.testimonials.ltd/articles/labels-and-stars): Add colored labels to group testimonials by topic or product, and star your favorites to find them in one click. Filter the list by label at any time. - [Follow up with people who almost left a review](https://help.testimonials.ltd/articles/almost-left-a-review): The Almost left a review tab lists people who gave a rating on your form but did not send it. These drafts are private and never shown publicly. ## Widgets and Wall of Love Show testimonials on your website, branding and custom domains. - [Create and customize a widget](https://help.testimonials.ltd/articles/create-and-customize-a-widget): Go to Widgets, click New widget, pick a type such as Wall of love, Carousel or Floating popup, then tune style and behavior with a live preview of your real reviews. - [Add a widget to your website](https://help.testimonials.ltd/articles/install-a-widget-on-your-website): Copy the snippet from your widget page. Paste the div where the widget should appear and the script once before the closing body tag. Works with WordPress, Webflow, Framer, Wix, Squarespace and React. - [Share your Wall of Love page](https://help.testimonials.ltd/articles/share-your-wall-of-love): Every space has a hosted Wall of Love page with all your approved testimonials. Share its link anywhere, or put it on your own domain. - [Brand your forms, widgets and Wall of Love](https://help.testimonials.ltd/articles/brand-your-forms-widgets-and-wall): On the Branding page, add your logo, accent color, tagline, font and rating icon. Or click Fetch from my website to pull them from your site automatically. - [Connect a custom domain](https://help.testimonials.ltd/articles/connect-a-custom-domain): On Branding, enter a domain like reviews.yourbrand.com, add a CNAME record pointing to domains.testimonials.ltd at your DNS provider, then click Check DNS. ## Account, team and billing Plans, upgrades, AppSumo codes, refunds, team members and your account. - [Plans and limits](https://help.testimonials.ltd/articles/plans-and-limits): Every plan is a one-time purchase with unlimited text testimonials. Plans differ in spaces, video slots, request emails and team seats. See your usage on Account & billing. - [Activate your AppSumo deal](https://help.testimonials.ltd/articles/activate-appsumo-deal): In your AppSumo account, find testimonials.ltd under your products and click Activate. AppSumo sends you back to us to create an account or add the plan to an existing one. - [Upgrade your plan](https://help.testimonials.ltd/articles/upgrade-your-plan): On Account & billing, click Upgrade plan and choose a higher plan. It is a one-time payment, and your new limits apply as soon as the payment goes through. - [Add more video slots](https://help.testimonials.ltd/articles/add-more-video-slots): On Account & billing, use the Video slots card to add blocks of 50 slots as a monthly add-on. Locked videos unlock instantly, and you can cancel at any time. - [Invite team members](https://help.testimonials.ltd/articles/invite-team-members): On the Team page, enter a teammate's email, choose Admin, Editor or View only, pick which spaces they can see and click Send invite. Invites expire after 14 days. - [Remove the Powered by badge](https://help.testimonials.ltd/articles/remove-powered-by-badge): Badge removal is included from the Pro plan. On other plans, you can earn it free when 2 people buy through your badge or share links. Manage it on Account & billing. - [Refund policy](https://help.testimonials.ltd/articles/refund-policy): Bought on AppSumo: 60-day refund through AppSumo. Bought directly on testimonials.ltd: 7-day money-back guarantee by email. Monthly add-ons are not covered. ## Integrations and AI connector Use testimonials.ltd from Claude, ChatGPT and other AI assistants. - [Connect Claude, ChatGPT or another AI assistant](https://help.testimonials.ltd/articles/connect-ai-assistants): Add https://testimonials.ltd/mcp as a custom connector in Claude, Claude Code, ChatGPT or Grok Bot, then sign in. Your assistant can find, approve, tag and import testimonials for you. ## Troubleshooting, privacy and security Fix common problems and learn where your data lives. - [My widget is not showing on my site](https://help.testimonials.ltd/articles/widget-not-showing): Check that the widget is active, that you have approved testimonials, that both parts of the snippet are on the page, and that your site's security policy allows our script. - [My form or Wall of Love says it is not available](https://help.testimonials.ltd/articles/form-or-wall-not-available): A form shows "This form is not available." when it is turned off or the account has no active plan. Your data is kept. Turn the form back on or activate a plan. - [Why some request emails were not sent](https://help.testimonials.ltd/articles/request-emails-not-arriving): We skip people who unsubscribed, already left a testimonial, were asked in the last 30 days, bounced or marked an email as spam. Skipped emails do not count against your allowance. - [Reset your password or get a new confirmation email](https://help.testimonials.ltd/articles/confirmation-or-reset-email-missing): To reset your password, go to testimonials.ltd/forgot-password and use the link we email you within 1 hour. If an email is missing, check spam and promotions first. - [Where your data is stored and how to delete your account](https://help.testimonials.ltd/articles/data-storage-and-account-deletion): Your data is stored on servers in Helsinki, Finland, and photos and videos in Cloudflare storage in the EU. To delete your account, export your testimonials, then email support.