Troubleshooting, privacy and security
Fix common problems and learn where your data lives.
5 articles
- My widget is not showing on my siteCheck that the widget is active, that you have approved testimonials, that both parts of the snippet are on the page, and that your site's security policy...
- My form or Wall of Love says it is not availableA form shows "This form is not available." when it is turned off or the account has no active plan. Your data is kept. Turn the form back on or activate a plan.
- Why some request emails were not sentWe skip people who unsubscribed, already left a testimonial, were asked in the last 30 days, bounced or marked an email as spam. Skipped emails do not count...
- Reset your password or get a new confirmation emailTo reset your password, go to testimonials.ltd/forgot-password and use the link we email you within 1 hour. If an email is missing, check spam and promotions...
- Where your data is stored and how to delete your accountYour data is stored on servers in Helsinki, Finland, and photos and videos in Cloudflare storage in the EU. To delete your account, export your testimonials...
Still need help?
Chat with us and get an answer in a few minutes.