Set up automatic reminders

To follow up automatically with people who have not responded, go to Requests, open Settings, then Reminders, and turn on Send automatic reminders. Reminders stop as soon as the person leaves a testimonial or unsubscribes.

Turn on reminders

1. Click Requests in the top menu.
2. Open the Settings tab, then Reminders.
3. Turn on Send automatic reminders.
4. Set Remind every: from 1 to 30 days.
5. Set Maximum reminders: from 1 to 5, on top of the first email.
6. Choose a Reminder template, or keep the default to reuse the original request’s email.
7. Click Save reminder settings. You see Reminder settings saved.

Good to know

• Reminders also stop if an email bounces or is marked as spam.
• Reminders count toward your monthly and daily request email allowance, the same as first emails. See Request email limits and why some emails are not sent.
• Every email has an unsubscribe link, and unsubscribed people are never emailed again from your account.

Related articles

• Send testimonial requests by email
• Write and manage request email templates
• Request email limits and why some emails are not sent