Request email limits and why some emails are not sent
Each plan has a monthly and daily request email allowance. We also skip people who unsubscribed, bounced, complained or were asked in the last 30 days.
Each plan includes a monthly and a daily allowance of request emails, and we automatically skip people who should not be emailed again. If a request was not sent, the Activity tab shows the reason next to it.
Your allowance
| Plan | Request emails per month | Per day |
|---|---|---|
| Solo | 300 | 100 |
| Pro | 1,000 | 250 |
| Agency | 3,000 | 750 |
| Studio | 6,000 | 1,500 |
| Max | 10,000 | 2,500 |
- First emails and reminders both count.
- The daily allowance resets at midnight UTC. The monthly allowance resets on the 1st of each month.
- The Compose tab shows how many you have left this month and today.
- You can send to up to 500 people in one batch.
If a batch is bigger than what is left today, send the rest tomorrow or schedule them with When to send.
People we skip
These are not sent and do not use your allowance:
- People who unsubscribed from your emails.
- People who already left a testimonial.
- People you asked in the last 30 days.
- Addresses that bounced before.
- People who marked an earlier email as spam.
Why your requests may be paused
To protect delivery for everyone, sending pauses on an account when too many emails bounce or get marked as spam. You then see “Not sent: request emails are paused on this account.” Clean your list of old or mistyped addresses, then email support@testimonials.ltd to look at it together.
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